Total Complaints
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Open Complaints
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SLA Breaches
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Severity Index
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Resolution Rate
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Avg Resolution Days
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Complaints by Category
Status Breakdown
Owner Workload — Open & In‑Progress
Volume by Channel
Channel vs Severity
Channel Summary Table
| Channel | Total | Open | Resolved | SLA Breaches | Breach % |
|---|
Monthly Complaint Volume
Monthly SLA Breaches
Monthly by Severity
Total Complaints
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SLA Breaches
—
Breach %
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Severity Score
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SLA Breach Distribution
Severity Distribution
Resolution Time vs SLA (bubble = severity)
| ID | Date | Customer | Channel | Category | Severity | Owner | Status | SLA | Breach | Actions |
|---|